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Inside the Rolling Layoffs at Jack Dorsey's Block

WIRED

Workers describe a deteriorating culture at Block, the company behind Square and Cash App, where layoffs continue and employees are expected to use AI tools daily. After hundreds of workers were laid off in early February from Jack Dorsey's Block, some of the people remaining at the company say the internal culture has devolved to a point where performance anxiety is running rampant, using generative AI is required, and overall morale is rapidly deteriorating. Block is the parent company behind the merchant payment processor Square and the payment app Cash App. "Morale is probably the worst I've felt in four years," reads an employee complaint submitted to Dorsey in a recent all-hands meeting, a transcript of which was seen by WIRED. "The overarching culture at Block is crumbling."


Senior Business Intelligence Engineer at Block - San Francisco, CA, United States

#artificialintelligence

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, available and accessible, at Cash App you'll have the opportunity to make a real-world impact with your career. Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We've been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.


Senior Machine Learning Engineer at Block - Melbourne, Australia

#artificialintelligence

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, available and accessible, at Cash App you'll have the opportunity to make a real-world impact with your career. Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We've been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.


Credit Risk Decision Scientist - Afterpay at Block - San Francisco, CA, United States

#artificialintelligence

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, available and accessible, at Cash App you'll have the opportunity to make a real-world impact with your career. Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We've been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.


Senior Data Engineer - Infrastructure, TIDAL at Block - Berlin, Germany

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Data is an integral part of TIDAL's success, and the Business Intelligence team provides the ability for our company to deliver several key initiatives. We are hiring a Senior Data Engineer who will lead the efforts to deliver data products that improve the decision-making capabilities in shaping the future of TIDAL. You will be responsible for collecting data about TIDAL's performance, interpreting that data to identify problem areas and areas of improvement, then sharing that information with others. You will collaborate with several stakeholders, including executives across key disciplines such as Marketing, Product, and Finance & Strategy. The ideal candidate will have both hands on and leadership experience in data engineering.


Senior Software Engineer, Data Safety at Block - Melbourne, Australia

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We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.


Marketing Data Analyst at Block - New York City, United States

#artificialintelligence

Cash App is hiring a Marketing Data Analyst to support day-to-day marketing activities across segments and product verticals for Cash App's tens of millions of customers. You will help drive our marketing team's performance through segmentation, personalization and data hygiene, ensuring our holistic end-to-end multichannel campaigns bring customers the information they need, when they need it. You will play an integral part in leading Cash App's overall digital presence with a unique focus on delivering marketing communications and evolution of related platform technology. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area.


Senior Product Data Scientist, Global Markets at Block - Toronto, ON, United States

#artificialintelligence

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, available and accessible, at Cash App you'll have the opportunity to make a real-world impact with your career. Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We've been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.


Senior Machine Learning Engineer at Block - San Francisco, CA, United States

#artificialintelligence

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, available and accessible, at Cash App you'll have the opportunity to make a real-world impact with your career. Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We've been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.


Senior Machine Learning Engineer, Modeling at Block - San Francisco, CA, United States

#artificialintelligence

Square Go is a new consumer marketplace and booking management app for businesses using Square Appointments. We are looking to put some of the superpowers that we have built for businesses into the hands of their customers, while helping to grow those businesses by bringing in new customers discovering their next barber, nail salon, or other service provider in our marketplace. You will be the team's first ML engineer that closely partners with 2-3 data scientists and 4–5 software engineers, moving fast and experimentally - think quarterly planning instead of annual planning, and putting on (and swapping) multiple hats. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area.